El-Bigs Co., Ltd. (hereinafter the “Company”) operates smart-syncworks.com (the “Site”) and related online services for “SyncWorks.” The Company complies with applicable privacy laws, including the Personal Information Protection Act of Korea, and is committed to protecting the personal data of users. This Privacy Policy explains what information we collect, how we use it, and how we protect it.
1. Scope of Application
This policy applies to the Site, demo/consultation request forms, newsletter subscriptions, customer service (CS), and marketing communications (such as email campaigns). Separate notices may apply to on-premises products or applications.
2. Information We Collect and How We Collect It
2.1 Information Collected
Required: Company name, contact person, job title/department, business email, phone number, inquiry/request details
Optional: Website/service usage records, marketing preferences, product/feature interests, attachments (if submitted)
Automatically Collected: IP address, cookies and similar technologies, browser/OS type, access time, service usage logs, advertising identifiers
2.2 Collection Methods
Forms submitted via the Site (demo/consultation requests, contact forms, newsletter sign-ups)
Direct communication (email, phone, meetings, offline events)
Automatically generated data during service use (cookies, logs, analytics)
3. Purpose of Processing
Inquiry & Consultation: Verification, response, technical support
Contract & Fulfillment: Service proposals, estimates/contracts, customer account setup
Service Improvement: Feature enhancement, quality monitoring, statistics and analysis (anonymized where possible)
Security & Stability: Fraud prevention, system monitoring, error analysis
Marketing (with consent): Product updates, event/seminar invitations, newsletters
4. Retention Period
Inquiries & Consultations: Retained for 3 years after fulfillment (or longer if required by law)
Contracts/Transactions: Retained in accordance with applicable laws (commerce, tax, etc.)
Logs & Cookies: Retained until the purpose is achieved or deleted via browser settings/user request
5. Provision of Personal Data to Third Parties
The Company does not provide personal data to third parties without user consent, except when required by law or requested by authorities with legal grounds.
6. Outsourcing of Processing
To provide services efficiently, certain tasks may be outsourced.Examples: cloud hosting/backup, email/CRM, customer support tools, log/analytics services.The Company signs agreements with service providers to ensure proper data protection and prohibits unauthorized subcontracting.
7. Overseas Transfers (if applicable)
If cloud, email, or analytics providers use overseas servers, the Company will notify users of:
Recipient (service name, country, contact)
Items transferred
Country, date, and method of transfer
Purpose of use
Retention and usage period
Users may refuse consent, though some services may then be limited.
8. Cookies and Similar Technologies
Purpose: Maintain login status, store preferences, analyze traffic/performance, provide tailored content/ads (with consent)
Opt-out: Cookies can be disabled or deleted in browser settings; service features may be limited if cookies are disabled.
9. Data Destruction
Process: Data is deleted when retention periods expire or purposes are achieved.
Methods: Electronic files are permanently deleted using secure methods; printed documents are shredded or incinerated.
10. User Rights
Users may request to view, correct, delete, or suspend processing of their personal data, and may withdraw or re-grant consent at any time.
Requests can be made via the Privacy Officer’s contact information.
11. Children’s Privacy
The Site and services are not intended for children under the age of 14. If such data is collected, it will be deleted immediately upon discovery.
12. Safeguards
Administrative Measures: Internal policies, staff training, access control
Technical Measures: Encryption (in transit and storage), access restrictions, intrusion prevention, vulnerability testing, security patches
Physical Measures: Restricted access to servers and document storage areas
13. Automated Decision-Making
The Company does not make decisions solely by automated processing that have legal or significant effects on individuals.
14. Marketing Consent and Withdrawal
Newsletters, events, and product updates are sent only with prior consent. Users may withdraw consent anytime via account settings, unsubscribe links, or by contacting us.
15. Data Protection Officer (DPO)
Name: Byun duram
Position: Data Protection Officer
Contact: Tel. +82-02-6949-1507 / Email: dr.byun@commercelab.co.kr
Address: 4F, 152, Yeoksam-ro, Gangnam-gu, Seoul, Republic of Korea
16. Changes to This Policy
When changes occur, we will notify users through the Site or email at least 7 days in advance. For significant changes, notice will be provided at least 30 days in advance.